TYHO’s Referral Rate Skyrocketed to 88% after migrating from Twilio to Video SDKTYHO’s Referral Rate Skyrocketed to 88% after migrating from Twilio to Video SDK

Industry

Healthcare

Headquarter

Singapore

Products used

Audio & Video SDK

Cloud Recording

Talk Your Heart Out (TYHO) is an end-to-end online therapy platform that makes it easy for anyone to get quality mental health support.

CHALLENGE

Struggle with Quality and Support of Twilio

TYHO were not satisfied with the quality and the support from their previous provider - Twilio. When issues or complaints arose, the frustrating wait times for resolutions not only hindered a seamless experience for their end users but also posed challenges in maintaining the high standards they aim to achieve.

We switched from a major international player to Video SDK due to their responsiveness to feedback, superior product, and better service. They outshine bigger players in the market and have been excellent in resolving issues promptly.

Shilpa Jain ,

CEO & Co-Founder at Talk Your Heart Out

SOLUTION

Video SDK's Key to Smooth Interactions

Video SDK maintained a smooth, hassle-free experience, ensuring optimal user interactions even in the face of network fluctuations, thanks to adaptive bitrate technology. Dedicated support team of Video SDK took proactive ownership of all concerns, swiftly resolving issues, irrespective of their relevance to specific features.

Tyho's success with Video SDK

88%

Customers referred TYHO

Improved call quality with advanced analytics lead to higher user satisfaction and increase in referrals.

96%

Find platform easy to use

Consultation workflow customisation enabled the platform to create better user experience

70%

Repeat clients

Exceptional audio-video quality and hassle-free therapy contribute significantly to their impressive client retention.

ROI DELIVERED

Community members

30,000+

Recommends TYHO

88%

Monthly Sessions

100+

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TYHO’s Referral Rate Skyrocketed to 88% after migrating from Twilio to Video SDKTYHO’s Referral Rate Skyrocketed to 88% after migrating from Twilio to Video SDK