TYHO’s Referral Rate
Skyrocketed to 88%
after migrating from
Twilio to Video SDK
Talk Your Heart Out (TYHO) is an end-to-end online
therapy platform that makes it easy for anyone to get
quality mental health support.
30,000+
Community members
88%
Recomends TYHO
100+
Monthly Sessions
CHALLENGE
Struggle with Quality and Support of Twilio
TYHO were not satisfied with the quality and the support from their previous provider - Twilio. When issues or complaints arose, the frustrating wait times for resolutions not only hindered a seamless experience for their end users but also posed challenges in maintaining the high standards they aim to achieve.
SOLUTION
Video SDK's Key to Smooth Interactions
Video SDK maintained a smooth, hassle-free experience, ensuring optimal user interactions even in the face of network fluctuations, thanks to adaptive bitrate technology. Dedicated support team of Video SDK took proactive ownership of all concerns, swiftly resolving issues, irrespective of their relevance to specific features.
We switched from a major international player to Video SDK due to their responsiveness to feedback, superior product, and better service. They outshine bigger players in the market and have been excellent in resolving issues promptly.
Shilpa Jain ,
CEO & Co-Founder at Talk Your Heart Out
TYHO’s success with Video SDK
88%
Customers referred TYHO
Improved call quality with advanced analytics lead to higher user satisfaction and increase in referrals.
96%
Find platform easy to use
Consultation workflow customisation enabled the platform to create better user experience
70%
Repeat clients
Exceptional audio-video quality and hassle-free therapy contribute significantly to their impressive client retention.
