How Coala Saude reduced medical documentation time by 45% with VideoSDK Coala Saude reduced medical documentation time by 45% with VideoSDK

Coala Saude needed to scale its telehealth operations to accommodate growing consultation volumes, but faced technical and scalability limitations with its existing Jitsi-based infrastructure. The platform lacked the capability to automatically export raw audio files, which was a critical requirement for powering its proprietary AI transcription pipeline. Consequently, doctors had to spend an average of 12.9 minutes manually writing medical records after each session, leading to operational inefficiencies and rising scaling costs. To resolve this, the engineering team required a highly reliable, event-driven communication infrastructure that could seamlessly automate audio delivery and backend workflows.