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Presto

Drive-thru voice automation leader

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Overview

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Presto provides AI-driven automation solutions for the restaurant industry, specializing in drive-thru voice automation. With over 15 years of experience, Presto offers the industry's most widely adopted drive-thru ordering assistant, Presto Voice™. This platform leverages a powerful spectrum of Voice AI, augmented by advanced human supervision, to help quick service restaurants (QSRs) improve staff productivity, increase revenue through consistent upselling, enhance order accuracy, and accelerate service for better guest experiences. Presto's enterprise-grade technology is deployed nationwide across many of the top restaurant chains in the US. Additional offerings include phone ordering automation, and legacy products for contactless dining, tabletop systems, handhelds, wearables, and AI analytics.

How It Works

  • Presto Voice™ automates drive-thru order taking using a spectrum of advanced Voice AI.
  • Human supervision augments the AI for greater reliability and high non-intervention rates.
  • Seamless integration with existing POS and headset systems ensures minimal disruption.
  • The Menu Unification product streamlines disparate menu data into a structured format—enabling frictionless adoption, optimized upsell, and brand-level menu management.
  • Legacy products enabled QR-code contactless ordering and payments at-table from customer phones.

Use Cases

Drive-Thru Automation
Automate order taking at quick service restaurant drive-thrus to accelerate service, boost accuracy, and improve staff workload.
Revenue Growth
Increase average order value and drive revenue with automatic upselling and personalized offers via Voice AI.
Labour Optimization
Address staff shortages and reduce labour costs by automating routine drive-thru order taking tasks.
Guest Experience Enhancement
Deliver faster, more accurate, and seamless drive-thru interactions to elevate guest satisfaction and loyalty.

Features & Benefits

  • Automated Drive-Thru Ordering: Reduces dependency on staff and frees up team members for other tasks, increasing efficiency.
  • Supercharge Upselling: Recommends add-ons and specials to increase average order value and revenue; up to 88% upsell offer rates.
  • Accelerate Service: Moves cars through faster, prevents drive-offs, and improves throughput.
  • Labour Cost Savings: Automation can save up to 1 FTE annually.
  • Improve Order Accuracy: Ensures orders are taken correctly for a superior guest experience.
  • Powerful Voice AI with Human Supervision: Delivers high non-intervention rates (up to 95%) and 24/7 reliability.
  • Easy, Scalable Installation: Deployed in just hours, proven across many sites.
  • Seamless Integration: Compatible with existing POS and headset systems.
  • Menu Unification: Streamlines menu data, enabling frictionless AI adoption and better upsell opportunities.
  • Contactless Dining (Legacy): Guest-initiated, QR-code based ordering to boost staff productivity and guest satisfaction.
  • Wearable Technology (Legacy): Smart devices for staff notifications to maximize labor productivity.
  • AI Analytics (Legacy): Real-time analytics for data-driven decisions.

Target Audience

  • Restaurant operators and large restaurant chains
  • Especially for brands in the Quick Service Restaurant (QSR) sector with drive-thru operations
  • Designed for enterprise-grade, multi-location deployments
  • Trusted by major US chains, including Applebee's, Carl's Jr., Checkers, Denny's, Fazoli's, Hardee's, Outback Steakhouse, Taco John's, Wienerschnitzel, and Yoshinoya

Pricing

  • Pricing information is not publicly available. Please contact Presto for custom pricing details tailored to your restaurant’s needs.

FAQs

What is Presto Voice™?

Presto Voice™ is an AI-powered drive-thru ordering assistant that automates order taking using advanced Voice AI combined with human supervision for high reliability.

Which restaurant chains use Presto?

Presto is used by many of the top 20 restaurant chains in the US, including Applebee's, Carl's Jr., Checkers, Denny's, Fazoli's, Hardee's, Outback Steakhouse, Taco John's, Wienerschnitzel, and Yoshinoya.

Does Presto integrate with my current POS and headset systems?

Yes, Presto Voice integrates seamlessly with most existing point-of-sale (POS) and headset providers.

How long does Presto take to deploy?

Presto Voice can typically be installed in a few hours with no disruption to normal drive-thru operations.

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