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Twilio vs Zoom

How do Twilio and Zoom Video differ in their features and pricing? And What Does VideoSDK offer?
Twilio

Twilio

originally started by helping developers automate traditional phone calls and SMS text messages. But today, developers can use it to build business communication ( in-app and otherwise) across the customer journey.
Zoom Video SDK
The

Zoom Video SDK

provides a reliable video conferencing experience similar to the original Client, but with added flexibility. It encompasses a wide range of services, including audio, video, chat, screen sharing, data streams, server-side APIs, and webhooks. This extensive set of features allows developers to create customized and immersive video communication experiences within their applications.
How VideoSDK make a difference
Zoom and Twilio are well-established contenders in the realm of live video. Both platforms offer various packages, features, and advantages. However, it's worth noting that they have not significantly improved the user experience in over half a decade, and integrating their SDKs into your app can take months.
VideoSDK changes this landscape. With Video SDK, you receive a single SDK that seamlessly handles video/voice calls, live streams, and collaborative features right out of the box. The best part is that integrating Video SDK into your app takes only a few minutes.
Explore the comprehensive comparison between Twilio and Zoom Video SDK on this page, delving into their features, pricing structures, and support offerings. Additionally, we shed light on why Video SDK stands out, emphasizing its unique merits.With this information, you can make an informed decision, selecting a platform that not only meets your video communication needs but also provides modern solutions and seamless integration.

Features Comparison : Twilio vs Zoom vs VideoSDK

Twilio
Zoom Video SDK
VideoSDK
No. of Participants (Including Hosts)
Twilio not supports more than 50 participants.
Zoom Video SDK supports limited participants.
  • Basic: 100 participants
  • Pro: 100 participants
  • Business: 300 participants
  • Enterprise: 500 participants
VideoSDK supports upto Million Participants
Ease of SDK Integration
In Twilio High coding effort required.
Avg. integration takes 3+ to 6 months.
VideoSDK requires less than 2 weeks for

SDK integration

Adpative Audio/Video Quality
Twilio not offers adaptive audio/video quality.
Yes
  • 720p on Basic plan
  • 1080p available for Business, Education and Enterprise plan
VideoSDK provides best adaptive audio/video quality.
Works behind the Firewall/Private-Network
No
No
Yes
Role Management, Permissions, Policy and Templates
Twilio offer limited Role Management, Permissions, Policy & Templates.
Zoom Video SDK offer limited Role Management, Permissions, Policy & Templates.
VideoSDK offers Role management, Permissions, Policy and Templates
Automatic video and audio track degrade due to bandwidth in-consistency
Not available
Not available
Available
Dynamic Layout for Studio and RTMP Live Streaming
Twilio needed manual configuration.
Yes with custom RTMP streams configuration
Available (No need for manual config.)
Build collaborative features like chat, poll, Q & A, whiteboard etc.
Not available or Separate SDK
Only Whiteboard Availble
  • Need to integrate external SDKs for other collabrative features
VideoSDK offers a range of collaborative features
Virtual Background, Live Transcription & ML Middleware
Complex integration
Yes
  • Transcription only available in English
Easy Integration
Webhooks
Only for recording states
Available
Available
Pricing Model
Usage based
Usage based
Pay-as-You-Go

Plan

Interactive Live Streaming
Twilio supports interactive live streaming.
Yes
VideoSDK supports

Interactive Live Streaming

Cloud Recording
Twilio offers cloud recording capabilities.
Available
VideoSDK offers Cloud Recording Capabilities
Interactive Whiteboard
Not available or Separate SDK
Available from $2.49/month
VideoSDK provides Interactive Whiteboard Feature
Multi-platform
Twilio supports multiple platforms for a wider reach.
Zoom Video SDK supports not multiple platforms for a wider reach.
VideoSDK compatible with Multi-Platforms for greater reach
Interactive Participant Support
Limited support
Up to 300
Upto 5,000
Mobile Browser Support
Twilio offers limited support for mobile browsers.
Limited (iOS users can't join using their phone or tablet internet browser)
Video support 91% mobile browsers
Automatic Audio/Video Degrade, Re-connectivity
Twilio not supports automatic audio/video quality adjustments.
Zoom Video SDK not supports automatic audio/video quality adjustments.
VideoSDK supports Reconnectivity with Audio/Video Quality adjustments..
Audio & Video powered by AI
No
No
Yes
Independent of Open Source Dependency
Twilio does not heavily rely on open source templates.
Zoom Video SDK is dependent on open source.
VideoSDK is not dependent on open source.
Customised RTMP, Cloud Recording, HLS
No
No
Yes
API for Specific Features (Collaborative Games, Polls, etc.)
Limited
No
Yes
API for Social Features (Merging Rooms, Battles, Coins, Gifts Sending etc.)
Limited
No
Yes
Full HD Recording
Twilio supports full HD recording.
Zoom Video SDK not supports full HD recording.
VideoSDK supports full HD recording
Open Source Templates
Twilio not heavily rely on open source templates.
Zoom Video SDK not heavily rely on open source templates.
VideoSDK rely on open source templates
Full Custom roles
Twilio offer limited support for custom roles.
Zoom Video SDK not support for custom roles.
VideoSDK offer support for full custom roles
HLS Streaming
Twilio not supports HLS streaming.
Zoom Video SDK not supports HLS streaming.
VideoSDK supports HLS streaming
Cost-effective
Twilio is not cost effective.
Zoom Video SDK is not cost effective.
VideoSDK is Cost Effective
Prebuilt SDK
Twilio not provides prebuilt SDKs for easier integration.
Zoom Video SDK not provides prebuilt SDKs for easier integration.
VideoSDK provides Prebuilt SDKs for easier integration
Fully Customizable UI
Twilio not allows for a Limited customizable UI.
Zoom Video SDK not customizable UI.
VideoSDK allows for Limited customizable UI
Metaverse Platform Support
Twilio not support Metaverse platform.
Zoom Video SDK not support Metaverse platform.
VideoSDK support Metaverse platform
Session Analytics
Separate charges
Yes
VideoSDK offer session analytics option
Data Tracks
Twillio separate charges for data tracks.
Zoom Video SDK not offer track data option.
VideoSDK offer track data option

Pricing Comparison : Twilio vs Zoom vs VideoSDK

Twilio
Zoom Video SDK
VideoSDK
Volume Discount
Twilio not offer the volume discount.
No
VideoSDK offer the

Volume Discount

Video Conferencing
  • $4 per participant per 1000 minutes
  • $3.5 per 1,000 minutes
  • Video SD: $2.00
  • Video HD: $3.00
  • Video Full HD: $7.00
  • Video 2K: $7.00
  • Video 2K+: $7.00
Analytics
Separate charges
Available
VideoSDK offer Free Analytics with Dashboard
Separate Pricing for Video and Audio
Yes
Yes
Yes
Free 10,000 Minutes Every Month
Twilio not offer free 10,000 minutes every month.
Yes
Yes
Minimum Price for Video Calls
$0.004 per participant minute
$3.5 per 1,000 participant minute
$0.002 per participant minutes
Minimum Price for Audio-only Calls
$0.004 per participant per minute
Starting at $1,200 per year
$0.0006 per participant minutes
Advanced Firewall Control
No
Yes
VideoSDK offer Free Firewall Control
Compliance & Privacy
Twilio provides robust support for GDPR & HIPAA compliance, although it comes with associated charges.
Zoom provides robust support for Only SOC 2 Type 2 compliance.
Provide Compliance Standards and Privacy Regulations:
  • HIPPA Complaint
  • GDPR Complaint
  • Data Localization
  • SOC2 : Type 2
  • ISO:27001
  • VAPT (Vulnerability Assessment and Penetration Testing)
  • CERT-in (Indian Computer Emergency Response Team)
Cloud Recording Pricing
  • $0.004/user/minute + $0.01/minute composition charges
$15 per participant per 1,000 minutes
  • Video SD: $15.00 1,000 minutes (No limit on participants)
  • Video HD: $15.00 1,000 minutes (No limit on participants)
RTMP Pricing
NA
$15 for 1,000 minutes of HD audio.
  • $15 per 1,000 minutes
ILS Pricing
NA
  • Zoom Webinars: $79/month
  • Zoom Sessions: $99.00/month
  • Zoom Events: $149.00/month
  • $0.001 per participant minute (Support Full HD)
Storage Pricing
  • $0.05/GB/month for additional storage
  • $0.5/GB/month
  • $3 per 1000 minutes per month

Support Comparison : Twilio vs Zoom vs VideoSDK

Twilio
Zoom Video SDK
VideoSDK
Support
Paid
Live chat support
  • $50 USD/month subscription plans Live phone support
  • $200 USD/month subscription plans
Yes
Cost
  • Production plan: Greater of 4% of monthly spend or $250
  • Business plan: Greater of 6% of monthly spend or $1,500
  • Personalized plan: Greater of 8% of monthly spend or $5,000
  • Plans upto $1900 per month
Free
Access to Testing
No explicit support for testing, quality measurements and reports.
Yes, All paid plans have access to testing support from Video SDK.
All paid accounts get access to testing support from Video SDK
Access to TAM / CS Engineer
No
In the Premier and Premier+ Plan Only
Dedicated CS & Solution Engineers
SLAs
No
In the Premier+ Plan Only
Affordable SLA with

99.9% Uptime

SUCCESS STORY

How ForagerOne built interactive learning platform with Video SDK

See why customers love Video SDK
Kanishk Agrawal-Sr. Director - Technology at Judge Group
Company Logo

“VideoSDK's well-structured product and efficient support team expedited integration. Their excellent user experience and well-defined documentation prompted us to switch from our previous provider.”

Kanishk Agrawal ,

Sr. Director - Technology at Judge Group

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